Putting people first is the foundation of our company values, and the well-being of our HGV Team Members, Owners and guests continues to be our top priority. With safety and well-being in mind, we have adapted some of our hiring plans and practices as we continue to operate in COVID-19 environment. We have developed the frequently asked questions (FAQ) below.
At Hilton Grand Vacations, we are dedicated to providing a clean and safe environment for our Team Members, Owners and guests. While our commitment to cleanliness and safety will never waver, our practices will evolve as we learn more. In response to the COVID-19 pandemic, we have implemented enhanced cleaning and protection standards in line with Hilton CleanStay™: a new standard of disinfection and cleanliness built on our already high level of housekeeping and hygiene efforts at our properties around the world. Learn more about HGV’s enhanced cleaning procedures by visiting www.hiltongrandvacations.com/en/cleanstay
Hilton Grand Vacations has re-opened most properties and offices. Statuses can change based on government mandates and official health agency recommendations. Learn more about HGV’s resort re-openings by visiting www.hiltongrandvacations.com/en/travel-alert
Building on our already high-level of housekeeping and hygiene efforts, we’re proud to offer an even cleaner and safer experience at our resorts, sales galleries and in our offices. As part of our Enhanced Care Program, we are incorporating the Hilton CleanStay program, to meet evolving consumer and Team Member expectations during the COVD-19 pandemic. We’ve enhanced our cleaning and disinfection standards to include best practices and protocols as recommended by the Centers for Disease Control and Prevention (CDC) and the Environmental Protection Agency (EPA). For the safety and well-being of our Team Members working behind the scenes in our call centers and corporate offices, we maintain the same high standards in our Enhanced Care Guidelines. This ensures our office experience incorporates the same key tenets as our resort and sales galleries, including social distancing measures, frequent cleaning and the use of PPE. Learn more about HGV’s continued commitment to clean by visiting www.hiltongrandvacations.com/cleanstay
The Center for Disease Control and Prevention (CDC) recently made updates to its guidance related to COVID-19, and as a result, temperature screens are no longer required for Team Members at any HGV location, including properties, sales galleries and office buildings.
Team Members go through training on the cleaning protocols that build upon the high cleaning standards HGV already has in place. Team Members also receive training on COVID-19 safety, especially those who interact with guests frequently. In the spirit of the Hilton value of Ownership, all Team Members are encouraged to carry hand sanitizer and cleaning solutions and clean their workstations as often as needed and after each guest interaction. All Team Members acknowledge the heightened sensitivity and importance of resuming operations with these new, elevated expectations.
Open positions are found on our careers site (https://careers.hgv.com/ims/) If interested in a position, please submit your application online. If there is not a position of interest open today, please join our Talent Network (https://careers.hgv.com/profile/join/) to be notified of relevant positions as they open.
We continue to update our careers site to ensure that only currently available jobs are posted. If you have applied for a position that later becomes inactive, we will provide you with an update via email. Please monitor your email spam folder to ensure you don’t miss any of our communications. Our automated correspondence is sent from hr-hgvc@invalidemail.com. We may from time to time have postings listed for future openings but will note it clearly within the job posting. We encourage you to join our Talent Network (https://careers.hgv.com/profile/join/) to remain updated of future openings.
Open positions are found on our careers site (www.hgv.com/careers). If interested in a position, please submit your application online. If there is not a position of interest open today, please join our Talent Network (https://careers.hgv.com/profile/join/) to be one of the first notified of relevant positions as they open.
You will receive a confirmation email of your application being submitted and will receive a follow up email related to next steps. Please monitor your email spam folder to ensure you don’t miss any of our communications. Our automated correspondence is sent from hr-hgvc@invalidemail.com
Follow up time will vary based on the position. Much of our initial outreach is electronic. Please monitor your email spam folder to ensure you don’t miss any of our communications. Our automated correspondence is sent from hr-hgvc@invalidemail.com. Should you have any questions, please send an email to HGVTalentAdmin@hgv.com
The first step is often to complete a virtual interview. Virtual interview invitations are typically received to your email less than 24 hours after you apply. While you can complete and submit your virtual interview at your convenience, 24/7, we encourage you to reply quickly. We are experiencing heavy candidate volume for most open roles and look forward to hearing your story. Please monitor your email spam folder to ensure you don’t miss our invitation. Our automated correspondence is sent from hr-hgvc@invalidemail.com.
Where possible interviews have been adapted to a phone, digital or live video format. Due to limited on-site staff, applicants that show up at our properties or offices will be directed to apply at home on our career site.
Yes. Based upon the position, your interview(s) will be by phone or video.
Depending on the position, the interview will either be an On-Demand interview or Live Video. The On-Demand interview allows you to answer a set of recorded questions at a time you decide. This interview typically takes 20-30 minutes to complete however you can take longer if you want to practice. The Live Video interview is a live video interview. This type of interview is like a face to face interview but conducted via a video
conference. The hiring manager or Recruiter will connect with you via video and conduct the interview. The time will vary depending on the position. All live and digital technologies are smart phone compatible.
conference. The hiring manager or Recruiter will connect with you via video and conduct the interview. The time will vary depending on the position. All live and digital technologies are smart phone compatible.
Our HGV Talent Acquisition Team understands that digital interviewing is a new experience for many candidates. To better familiarize yourself with this method of interviewing, click here to watch a video on what to expect and how to best prepare. For useful tips and tricks, click here. Remember to practice, relax, smile and bring your story to life!
Yes. To reschedule your interview, use the contact information provided within your interview confirmation email. Should you have misplaced your interview confirmation, please send an email to HGVTalentAdmin@hgv.com.
If it has been requested that you complete a video interview, we do ask that you utilize video for your virtual interview. Please let your recruiter know if you do not have access to a webcam or mobile phone camera.
Yes, we do treat virtual interviews the same as in-person.
Yes, we are always looking for top talent. Please direct your referral to apply on our careers website (www.hgv.com/careers). Please ensure that the referrers name is listed on the application. If there is no opening available that matches their skills, ask them to join our Talent Network (https://careers.hgv.com/profile/join/) where they will receive first notification of matching roles when they become available.
Any position that would be a Work From Home opportunity would be noted in the job posting. All other positions would require some time at one of our facilities.
Please monitor your spam folder to ensure you don’t miss any of our communications. Our automated correspondence is sent from hr-hgvc@invalidemail.com. Click this link to verify you entered your correct email address.
If you sign into our Talent Network https://careers.hgv.com/profile/login/ you will be able to view your status within our hiring process. If this is your first-time logging into our Talent Network, please click forgot password to establish your account with the email you utilized to apply.
To learn more and stay up to date about what Hilton Grand Vacations is doing in response to COVID-19, we encourage you to check back frequently for ongoing updates.
